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Subprocessors

Chartbeat engages several vendors in providing our services to customers. These vendors are detailed below.

Used for hosting, processes customer traffic data

Company
Nature of processing
Location of processing
Corporate HQ country
Corporate HQ address

Akamai

Content Delivery Network used to distribute Chartbeat code and configurations.

Global

USA

145 Broadway Cambridge, MA 02142

Amazon Web Services

Hosting. Receives and processes data as part of the delivery of Chartbeat's product

Global

USA

410 Terry Avenue North Seattle, WA 98109 United States

Fastly

Content Delivery Network used to distribute Chartbeat code and configurations.

Global

USA

475 Brannan St. #300 San Francisco, CA 94107


Used directly for product or website

Company
Nature of processing
Location of processing
Corporate HQ country
Corporate HQ address

Auth0

Authentication management for customers utilizing Single Sign On authentication

Global

USA

10800 NE 8th, St Suite 700 Bellevue, WA 98004

Chameleon

Customer messaging platform

Global

USA

San Francisco, CA

Hubspot

Marketing automation platform used for contact with Chartbeat customers and prospects.

Global

USA

25 First Street, 2nd Floor Cambridge, MA 02141 United States

Launch Darkly

Feature Flagging system

Global

USA

Oakland, CA

Mailchimp

Transactional email service

Global

USA

Atlanta, GA

Signal Sciences

Web application firewall

Global

USA

600 Corporate Pointe, Suite 1200 Culver City, Ca 90230

Status Page (Atlassian)

Hosting platform for Chartbeat status page

Global

Australia

Level 6 341 George Street Sydney, NSW 2000 Australia 

Twilio

Provides two factor authentication

Global

USA

375 Beale Street, Suite 300, San Francisco, CA 94105

WP Engine

Hosting platform for Chartbeat blog 

Global

USA 

504 Lavaca Street Suite 1000 Austin, TX 78701 United States

Zuora 

Payment processing. Receives names, emails, and other contact information for those responsible for billing at Chartbeat customers. 

Global

USA 

101 Redwood Shores Parkway Redwood City, CA 94065 USA 


Used to support customers or prospects

Company
Nature of processing
Location of processing
Corporate HQ country
Corporate HQ address

Atlassian

Customer issue tracking

Global

Australia

Level 6 341 George Street Sydney, NSW 2000 Australia

Blockspring

API service allowing for easy connection between google sheets and other services

Global

USA 

San Francisco, CA

Chili Piper

Appointment setting platform

Global 

USA 

Brooklyn, New York 

Dash Dash

Spreadsheet automation

Global 

Germany 

DashDash GmbH (dashdash) Am Märchenbrunnen 5 10407 Berlin

Databees

Third party team for data gathering

Global

USA 

San Francisco, CA

Docusign

Contract electronic signature service

Global 

USA

221 Main Street, Suite 1000 San Francisco, CA 94105

Drift

Customer messaging platform

Global 

USA

222 Berkeley St Floor 7 Boston, MA 02116

Dropbox, Inc

Online file services

Global

USA 

San Francisco, CA

GetFeedback

Survey provider

Global

USA 

123 Mission St, Floor 26 San Francisco, CA 94105

Gong.io

Phone call recording service

Global

USA

814 Mission St, Floor 4 San Francisco, CA 94103

Google, Inc

Provides email, videoconferencing, cloud-based storage, and other services

Global

USA

1600 Amphitheatre Parkway Mountain View, CA 94043

Linkedin Sales Navigator (LinkedIn)

Communications tool for Chartbeat prospects

Global

USA 

1000 W Maude Ave, Sunnyvale, CA 94085

LogMeIn / Join.Me

Video conferencing system

Global 

USA

320 Summer Street Boston, MA 02210

LucidChart

Charting tool

Global

USA 

One Front Street, Floor 28 San Francisco, CA 94111 

Microsoft

Hosting and office productivity software

Global

USA

Redmond, WA

Mixmax

Email monitoring and scheduling

Global

USA

512 2nd St San Francisco CA 94107

MixPanel

Analytics for usage of the Chartbeat product

Global 

USA 

One Front Street, Floor 28 San Francisco, CA 94111 

Outreach

Sales email platform 

Global 

USA 

333 Elliott Ave W #500 Seattle, WA 98119 

Passage Technology

Data aggregator for CRM data 

Global 

USA 

100 S. Saunders Rd Suite 150 Lake Forest, IL 60045 USA

ProductBoard

Customer issue tracking

Global

USA 

San Francisco, CA

Salesforce

Customer relationship management

Global 

USA

Salesforce Tower 415 Mission Street, 3rd Floor San Francisco, CA 94105

Slack

Messaging platform

Global 

USA 

San Francisco, CA

Typeform

Survey provider

Global

Spain

Barcelona

Uberconference

Video conferencing system. May receive names, emails, and other contact information for those engaged in videoconferencing with Chartbeat

Global

USA

100 California Street, Suite 500, San Francisco, CA 94111. 

Zapier

API service allowing easy connections between a large number of applications

Global 

 USA

548 Market St. #62411 San Francisco, CA 94104-5401

Zendesk

Customer support platform

Global 

USA 

1019 Market St San Francisco, CA 94103